Lots of companies talk about quality; for Dualit it is a fundamental part of the business. Our Quality Policy exists to provide employees and suppliers with a framework that ensures they deliver our promises to customers, whether product or service related. Its success is a consequence of several key factors – a continuous process of monitoring and improvement, senior management ‘champions’, supplier relationships that work as true partnerships, and employees who often ‘go the extra mile’ for the benefit of their customers.

Our Customers have high expectations concerning our Ethical Standards and we need to ensure we can live up to those expectations. For this reason Dualit have implemented an Ethical Sourcing Procedure which is based on international standards such as the conventions of the International Labour Organisation. We regularly visit our Suppliers and conduct Site Inspections & Audits to ensure their compliance to our standards.

Dualit is aware of its environmental responsibilities and we have implemented Procedures to prevent pollution, minimise waste, reduce our emissions and manage risks and hazards. We are working to reduce the energy consumption of our products and we actively encourage recycling both of our own waste and that of our customers with the aim of reducing the amount going into landfill.