Terms & Conditions

SHIPPING POLICY

An order confirmation will be emailed to you after you have placed your order. Items in stock are usually available on a next day delivery schedule. If next day delivery is imperative, please contact our sales office who will be happy to assist you.

DELIVERY TIMES

  • Our standard times of delivery are: 8.30am to 5.00pm Monday to Friday.
  • Please note that someone must be available to sign for the delivery and Hugh Jordan & Co. cannot be held responsible for delayed deliveries due to inaccessible sites or no one being available to sign for the goods. Please advise of any special delivery requirements at the time of order and our sales team will endeavour to fulfil them. Special deliveries and timed services are available at an extra cost.
  • Deliveries to the Achill Islands and the Aran Islands are ensured in 48 hours due to extra shipping requirements.

DELIVERY TERMS ARE AS FOLLOWS:

  • All online orders under €75 Excluding VAT are subject to a carriage and packing charge of €8.25 Excluding VAT
  • Orders made by deadline 2pm Monday to Friday will usually be delivered the next working day, any order made after the deadline will take 2 working days t be delivered.

HEAVY EQUIPMENT & FURNITURE

  • Delivery of machines, refrigeration, furniture and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.
  • Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customer's responsibility.
  • Delivery does not include removal of unpacking or positioning or assembling items.

RETURNS

The company will only accept returns where we have dispatched the wrong item or if the goods are damaged.

Goods returned for reasons other than where we have dispatched the wrong item or if the goods are damaged will be subject to the following: (a) 20% freight & handling charge. Minimum charge of €20.00 (b) Non stock (special order items) may not be returned.

All returns must be notified to the Hugh Jordan & Co. Ltd sales office (Telephone 01 8627200) within 3 days of receipt of goods. Credit will only be given on goods returned in their original packaging & condition.

AFTERSALES

WARRANTIES & REPAIRS

Hugh Jordan & Co. warrant that all goods supplied by it will correspond to their specification and will be free from defects in materials or workmanship for a period of 12 months from the date of delivery. Hugh Jordan & Co.’s obligation in the event of a breach of this warranty is limited to the repair or replacement of any defective goods, which shall be returned to Hugh Jordan & Co. by the customer. This warranty is given in lieu of all other warranties or conditions expressed or implied whether by statute or otherwise) and is subject to the following conditions:

  • Claims must be notified in writing to Hugh Jordan & Co. within 24 hours from the date of delivery.
  • Hugh Jordan & Co. shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by the customer.
  • Hugh Jordan & Co. shall be under no liability if the defect or failure, in the reasonable opinion of Hugh Jordan & Co., arises from wilful damage or misuse, negligence by the customer or any third party, failure to follow Hugh Jordan 7 Co.’s instructions, or alteration or repair of the goods without Hugh Jordan & Co.’s prior approval.
  • Hugh Jordan & Co. shall be under no liability if the price for the goods has not been paid by the due date for payment.
  • The above warranty does not extend to parts, materials or equipment not manufactured by Hugh Jordan & Co., in respect of which the customer shall be entitled only to benefit of any such warranty or guarantee as is given by the manufacturer to Hugh Jordan & Co.
  • Except in the case of death or personal injury caused by Hugh Jordan & Co.’s negligence, Hugh Jordan & Co. shall not be liable for any consequential loss or damage (whether for loss of profit or otherwise) or other claims for consequential compensation.

SPARE PARTS

We have a full range of manufacturer’s spare parts for all products we supply. Please contact our sales team for more information (Telephone 01 8627200)

PRIVACY POLICY & COOKIES

This privacy policy discloses the privacy practices for www.hughjordan.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

INFORMATION COLLECTION, USE, AND SHARING 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

YOUR ACCESS TO AND CONTROL OVER INFORMATION 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

UPDATES

Our Privacy Policy may change from time to time and all updates will be posted on this page.

REGISTRATION

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

ORDERS 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

COOKIES

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

SHARING 

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. 

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

LINKS 

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

SURVEYS & CONTESTS 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 01 862 7200 or via email.

 

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